FAQs

  1. How are handmade ceramics different from factory produced products?
    All of the work you see on this website is handmade at Pebble Ceramics or in the studio of a featured artist. Handmade ceramics are beautiful because no two pieces look exactly the same. Glazes vary in color and surface quality due to slight differences in glaze thickness, firing temperature and raw materials. Handmade tiles might vary 3/32” or so in dimension. Sets of bowls may have a small amount of asymmetry in circumference and height. All of these nuanced variations add up to a human feel that is uplifting and glorious for those of us who appreciate handmade ceramics.
  2. What is the difference between regular in-stock items and MADE TO ORDER items?  IN STOCK - If you don’t see “made to order” in the title, that means the piece is already made and ready to ship. The pictures for in-stock items depict the specific piece being purchased.  MADE TO ORDER - Items listed as MADE TO ORDER have not been made yet, and will take some time to form, fire, glaze, re-fire and possibly sandblast. The pictures on MADE TO ORDER items are offered as representative examples, and do not depict the exact items that are ultimately created and shipped.
  3. How does MADE TO ORDER work?  Most items shown on the website can be MADE TO ORDER, so please contact us for sampling, pricing and ordering info. The pictures on MADE TO ORDER items are offered as representative examples, and do not depict the exact items that are ultimately created and shipped. We strongly recommend you purchase sample tiles to get a sense of the variations involved with handmade ceramics. MADE TO ORDER items take some time to form, fire, glaze, re-fire and possibly sandblast. The minimum timeline for this type of project is one month or more, depending on the firing schedule for the type of clay involved. We will discuss a likely timeline for the project when you request an estimate. Once you receive, review and approve an estimate, you will be asked to deposit half the amount of the order before work on the project will begin. You will be charged for the second half of the order when it is ready to ship.
  4. How do I check the status of my order?  Orders for in-stock items are processed within 3 business days after receiving your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you. An estimated time to ship for Made-to-order items will be established before your order is confirmed.

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